Product leader. People person. Present moment enthusiast.
Day Job
I lead a Product Innovation team at Visa, where I’ve recently been focusing on product partnerships with big tech partners and building the future of payments, commerce, and new value flows.
Over the past decade, I’ve built a career in product, with depth in financial services. I’ve worked in consulting, large corporates, and small startups. I find my sweet spot at the intersection of strategy, technology, and design to help solve complex challenges in the fintech and payments ecosystem. I stand out with my grounding in human-centered methodologies. I thrive in the 0 to 1 context, where I get to define the scope, strategy, and success metrics. I love building teams almost as much as I love building products.
Want to talk fintech? Hit me up.
Labor of Love
I have a knack for catalyzing my personal frustration into projects that try to make our world a little better.
Found myself dead bored with CPG project work at Fahrenheit 212 >>> Started a social innovation practice to serve non-profits and social impact organizations, which won awards and then died when Fahrenheit died in a merger with Frog.
Realized the gender gap in leadership is a real thing >>> Founded WIN to lift women in the innovation space up into positions of power and influence, which grew to global prominence, continuing to deliver impact today.
Faced life-changing burnout >>> launched amble, a newsletter about practicing a life of presence. It’s my personal rebellion against a culture of workism. Against unrealistic standards of productivity. Against the never-ending “scroll”. Against the idea that “more is better”.
My Work
2021-2022
Ran the product team at Trust & Will to help every family build multi-generational wealth with a suite of new estate planning tools. First product hire. Helped pivot company strategy to a new business model. Introduced a subscription product. Redesigned checkout experience. Both initiatives led to a first quarter with $1+MM in revenue, in company history. Established continuous discovery practices to fuel product-led growth. Implemented cross-functional prioritization frameworks. Evolved hiring & onboarding practices. Equalized Product, Design, and Engineering. Grew the teams 3x. Trained teams on Agile. Lost half my hair. Grew some new grey ones. Burned out.
2018-2021
Ran the Conversational AI team within Citi Global Consumer Bank. Responsible for creating smart and intuitive digital assistant experiences - from help and support to predictive insights. Scaled and improved an MVP product to 4MM AI-powered customer interactions per year. Improved AI containment rate from 12% to 33%. Delivered $2.1MM in annual cost-save based on customer rep time savings. Set and owned product vision, strategy, and roadmap across Product and NLP training teams. Partnered with engineering, design, research, analytics, operations, and controls partners to ship a world-class AI experience.
2012 - 2018
Spent 6 years as a product strategy consultant for Fortune 500, PE-backed companies, nonprofits, and startups. Helped design and build digital experiences and physical products and services used by millions of people. Built a social innovation practice from the ground up - serving non-profit and social-impact orgs. Fell in love with applying my grounding in social anthropology to deliver ripe and actionable insights about human needs and pain points. Built strategic rigor in the ability to bridge from insights to viable and feasible opportunities for growing top-line growth. Work ran a wild gamut of clients and challenges. Ask me about the Family Hub, running a safari in Austin, solving poverty in NYC, or microchips in psych meds.
2006 - 2012
Got a Master’s degree with Distinction in Innovation Management from Central Saint Martins (UAL) and a joint honors Bachelor’s degree in Social Anthropology and Media & Communications from Goldsmiths College (UL). Spent way too much time in London pubs.
My edges
Some years ago I started noticing gender inequality issues at work, firsthand, in my own personal experience. It was surprising and I wasn’t sure what to do about it. So I built a community around this problem. As my little contribution to dismantling the patriarchy. Women supporting women on a path to leadership, power, and influence.
This became WIN: Women in Innovation, where the work continues to this day across a variety of formats - tactical skills development programs, leadership programs, content platform, and beyond.
In the wake of Covid, I went through life-changing burnout. I’ve had to unlearn and unwind from a decade of big hustling and deep grinding. I’ve had to learn to walk slowly. To stand up for my needs. To trust my gut. To be more present. For myself. And for those I love. On the heels of that experience, I’ve launched amble.
amble is my personal rebellion. Against a culture of workaholism. Against unrealistic standards of productivity. Against the never-ending “scroll”. Against the idea that “more is better”. My vision for amble is to foster a space to practice living a more present life. Today, I write and coach. Soon, I plan on opening a meditation studio.
My mantras
Gut over brain. People over process. Action over analysis. Go where the pain is. Be helpful. Leave ego at the door.
-Me
Know what you really know, feel what you really feel, say what you really mean, and do what you really want.
-Martha Beck
How you spend your days is how you spend your life.
-Annie Dillard
In my spare time
You can mostly find me outdoors - running, hiking, biking, meditating, or just sort of wandering around. I read a ton, love visual arts, and surpass my own expectations at the art of baking.
I also used to travel a lot to far away places, but these day I seem to spend most of my time at home in Easton (CT), with my two kids, who have taken over as the co-CEOs of my household.