Product leader. People person. Present moment enthusiast.
Day Job
I lead high-impact strategic initiatives for the North America Product organization at Visa. My work spans growth strategy, regulatory alignment, pricing, and GTM across card and A2A products, agentic commerce, and beyond. Prior to that, I was responsible for helping Visa effectively partner with big techs and fintechs on identifying and executing new growth opportunities.
I’ve built a career spanning strategy, product, and GTM with depth in payments and financial services. I’ve worked across consulting, large corporates, and small startups. I stand out with my grounding in human-centered methodologies. I thrive in 0 to 1 and high-ambiguity contexts. I love building high-ownership teams.
Want to talk? Hit me up.
Labor of Love
I have a knack for catalyzing personal frustrations into projects that try to make our world a little better.
In 2014, I found myself bored with CPG projects so I started Fahrenheit212’s social innovation practice to serve non-profits and social impact organizations, which went on to win awards (now part of Frog).
In 2016, I realized the gender gap in leadership is a real thing, so I founded WIN to lift women in the innovation space up into positions of power and influence, which grew to global prominence, continuing to deliver impact today.
In 2021, I faced life-changing burnout so I started writing newsletter titled amble, which is my personal rebellion against a culture of workism, unrealistic standards of productivity, the never-ending “scroll”, and the idea that “more is better”.
My Work
2022-present
Spending my days helping power the world’s most sophisticated payments companies at the original Silicon Valley startup - Visa. In my role, I help our North America Product teams answer ambiguous questions, chart new growth strategies, and effectively go-to-market. I touch some of the most strategic topics for the business spanning new market discovery, new product launches, regulatory re-alignments, and beyond.
2021-2022
Ran the product team at Trust & Will to help every family build multi-generational wealth with a suite of new estate planning tools. First product hire. Helped pivot company strategy to a new business model. Introduced a subscription product. Redesigned checkout experience. Both initiatives led to a first quarter with $1+MM in revenue, in company history. Established continuous discovery practices to fuel product-led growth. Implemented cross-functional prioritization frameworks. Evolved hiring & onboarding practices. Equalized Product, Design, and Engineering. Grew the teams 3x. Trained teams on Agile. Lost half my hair. Grew some new grey ones. Burned out.
2018-2021
Ran the Conversational AI team within Citi Global Consumer Bank. Responsible for creating smart and intuitive digital assistant experiences - from help and support to predictive insights. Scaled and improved an MVP product to 4MM AI-powered customer interactions per year. Improved AI containment rate from 12% to 33%. Delivered $2.1MM in annual cost-save based on customer rep time savings. Set and owned product vision, strategy, and roadmap across Product and NLP training teams. Partnered with engineering, design, research, analytics, operations, and controls partners to ship a world-class AI experience.
2012 - 2018
Spent 6 years as a product strategy consultant for Fortune 500, PE-backed companies, nonprofits, and startups. Helped design and build digital experiences, as well as physical products and services, used by millions of people. Built a social innovation practice from the ground up - serving non-profit and social-impact orgs. Fell in love with applying my grounding in social anthropology to deliver actionable insights. Built strategic rigor in crafting strategies and creating new business models. Work span a wild gamut of clients and challenges. Ask me about the Family Hub, running a safari in Austin, solving poverty in NYC, or microchips in psychiatric medicine. I got stories to tell.
2006 - 2012
Got a Master’s degree with Distinction in Innovation Management from Central Saint Martins (UAL) and a joint honors Bachelor’s degree in Social Anthropology and Media & Communications from Goldsmiths College (UL). Spent way too much time in London pubs.
My mantras
Gut over brain. People over process. Action over analysis. Go where the pain is. Be helpful. Leave ego at the door.
-Me
Know what you really know, feel what you really feel, say what you really mean, and do what you really want.
-Martha Beck
How you spend your days is how you spend your life.
-Annie Dillard
In my spare time
You can mostly find me outdoors - hiking, weight-lifting, running, meditating. I read and write a lot, love art and beauty, and surpass my own expectations in mastering the science of baking.
I also used to travel a lot to far away places, but these day I seem to spend most of my time at home in Easton (CT), with my two kids, who have taken over as the co-CEOs of my household.